These Terms of Service ("Terms") constitute a legally binding agreement between you (whether as an individual user or on behalf of a golf club, organisation, or entity) and Links Meridian Ltd ("Links Meridian," "we," "us," or "our").

By creating an account, subscribing to a plan, or using any part of the Links Meridian platform, you agree to be bound by these Terms. If you do not agree, do not use the service.

If you are accepting these Terms on behalf of a golf club or organisation, you represent that you have the authority to bind that entity to these Terms.

Links Meridian is a cloud-based golf club management platform that provides tools for tee sheet management, member CRM, point of sale, accounting, member portal, community features, marketing automation, and AI-powered analytics.

The service is provided as Software-as-a-Service (SaaS). We host the platform, maintain the infrastructure, and deliver updates automatically. You access the service through a web browser or supported applications.

To use the platform, you must create an account with accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Ensuring that all users you grant access to comply with these Terms
• Notifying us immediately at [email protected] if you suspect unauthorised access

Club administrators may invite staff members and configure role- based permissions. The club administrator is responsible for managing access levels appropriately.

Plans

Links Meridian offers multiple subscription tiers: Starter, Standard, Professional, Enterprise, and Resort. Features and pricing for each plan are described on our Pricing page.

Billing

• Paid plans are billed monthly or annually in advance, depending on your selection.
• Payments are processed securely through Stripe. We do not store your payment card details.
• All prices are listed in US Dollars unless otherwise stated. Local currency equivalents are shown for convenience and may vary based on exchange rates.
• You are responsible for any applicable taxes in your jurisdiction.

Upgrades and Downgrades

You may upgrade your plan at any time. The price difference is prorated for the remainder of your billing period. Downgrades take effect at the start of the next billing cycle.

Free Trial

We offer a 30-day free trial with full Professional-tier access. No credit card is required to start a trial. Your trial starts when your first tee time goes live. At the end of the trial, your account will be suspended unless you select a paid plan.

Refunds

If you are unsatisfied with the service, you may request a full refund within 30 days of your initial paid subscription. After this period, no refunds are issued for partial billing periods. Contact [email protected] to request a refund.

From time to time we may designate certain customers as "Founding Clubs." A customer becomes a Founding Club only if we expressly grant that status in writing (including by setting the Founding Club status on the customer's account); self-declaration does not confer Founding Club status. Eligibility, application, and acceptance of any Founding Club programme are at our sole discretion, and we may close the programme to new applicants at any time without notice.

Rate-Lock Period

Where you are designated a Founding Club, we will not increase the recurring subscription fee for your then-current subscription tier for a period of twenty-four (24) months from the date Founding Club status is applied to your account (the "Rate-Lock Period"). This commitment is the maximum guaranteed period and does not extend or renew automatically.

After the Rate-Lock Period

Following the Rate-Lock Period, any increase to your recurring subscription fee will be capped at twenty per cent (20%) of the fee in effect immediately before the increase, per twelve-month period, and will not take effect until at least ninety (90) days after we have given you written notice. You may cancel your subscription before any such increase takes effect; cancellation in those circumstances is governed by Section 13 (Termination).

Scope of the Rate Lock

The Rate Lock applies only to the recurring subscription fee for the tier you held at the time Founding Club status was applied. It does not apply to, and we may introduce or change prices for, the following without breach of the Rate Lock:

• Optional add-on modules, features, or products that you separately elect to purchase.
• Charges for usage that exceeds the inclusions of your plan (e.g. additional courses, additional seats where applicable, additional storage, additional outbound communications).
• Third-party fees that we collect but do not set, including payment-processor fees (such as Stripe), interchange, network fees, telecommunications fees, and currency- conversion fees.
• Taxes, levies, and duties imposed by any government or tax authority.
• Implementation, migration, professional-services, or bespoke-development fees that are quoted and agreed separately.
• Any platform fee on payments processed through the platform that we may introduce in future, provided that such a platform fee will not be applied to Founding Clubs during the Rate-Lock Period.

Continuity of Status

Founding Club status is granted to the legal entity holding the subscription and is not transferable. The status, and any associated rate lock, will terminate immediately if:

• Your subscription is cancelled, suspended for non-payment beyond any cure period, or terminated for breach of these Terms.
• You downgrade your subscription tier (in which case the Rate-Lock Period ends and standard pricing applies to the new tier).
• Ownership or control of the subscribing entity is transferred to a third party that is not an affiliate of the original subscriber, except where we agree in writing to carry the status across.

You may upgrade to a higher subscription tier at any time. On upgrade, the Rate-Lock Period continues for its remaining duration and applies to the new tier's then-current recurring subscription fee.

Tier or Feature Changes

If we discontinue your subscription tier or materially reduce the features it includes during the Rate-Lock Period, we will offer you, at no additional recurring cost during the remainder of the Rate-Lock Period, a replacement tier providing substantially equivalent functionality.

Legal and Regulatory Adjustments

Nothing in this section prevents us from passing through changes required by law, regulation, or order of a competent authority, or from adjusting prices to reflect changes in applicable taxes, payment-network rules, or third-party fees we are obliged to collect.

You own your data. All data you enter into the platform (member records, booking history, financial records, content, and any other information) remains your property.

• We do not claim ownership of your data. We process it solely to provide and improve the service.
• You may export your data at any time in standard formats (CSV, JSON) through the platform or by contacting support.
• Upon termination, we will make your data available for export for 90 days. After this period, data is permanently deleted from our systems.
• We will never sell your data or use it to benefit competing clubs.

For full details on how we handle personal data, see our Privacy Policy.

You agree not to use the platform to:

• Violate any applicable law, regulation, or third-party rights
• Upload or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorised access to any part of the platform or its infrastructure
• Scrape, crawl, or extract data from the platform through automated means without written permission
• Interfere with the performance or availability of the service for other users
• Use the platform to send unsolicited marketing communications that violate applicable anti-spam laws (CAN-SPAM, PECR, GDPR)
• Impersonate another person or entity, or misrepresent your affiliation

We reserve the right to suspend or terminate accounts that violate these terms, with notice where practicable.

Links Meridian includes AI-powered features such as content generation, revenue forecasting, and marketing automation. By using these features:

• You acknowledge that AI-generated content (articles, social posts, email copy) requires human review and approval before publication. You are responsible for reviewing and approving all AI-generated content published on behalf of your club.
• AI-generated forecasts and recommendations are provided as guidance, not guarantees. Business decisions based on AI outputs remain your responsibility.
• Content generated by AI for your club is owned by you. We do not claim intellectual property rights over AI outputs generated for your use.
• We do not use your data to train AI models. Data is processed only to generate outputs for your specific requests.

We target 99.95% uptime for the Links Meridian platform, measured on a monthly basis, excluding scheduled maintenance windows.

Scheduled Maintenance

We perform maintenance during low-usage periods (typically Tuesday and Wednesday nights, UTC) and will provide at least 48 hours' notice for planned downtime via the platform dashboard and email.

Service Credits

For Professional, Enterprise, and Resort plan customers, if monthly uptime falls below 99.9%, you may request service credits proportional to the downtime experienced. Credits are applied to future invoices and are capped at 30% of that month's subscription fee. Service credits are your sole and exclusive remedy for downtime. Full details are in our Service Level Agreement.

Force Majeure

We are not liable for service interruptions caused by events beyond our reasonable control, including natural disasters, war, government actions, or widespread internet outages.

The Links Meridian platform, including its design, code, documentation, logos, and trademarks, is owned by Links Meridian Ltd and is protected by intellectual property laws.

• We grant you a limited, non-exclusive, non-transferable licence to use the platform for the duration of your subscription, solely for your internal club management purposes.
• You may not copy, modify, distribute, sell, or create derivative works based on the platform without our written consent.
• Feedback and feature suggestions you provide may be used by us to improve the platform without obligation to you.

To the maximum extent permitted by applicable law:

• The platform is provided "as is" and "as available." We make no warranties, express or implied, regarding merchantability, fitness for a particular purpose, or non-infringement.
• Our total aggregate liability to you for any claims arising from or related to these Terms or your use of the service shall not exceed the total fees paid by you in the 12 months preceding the claim.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, data, or business opportunity, regardless of whether we were advised of the possibility of such damages.

Nothing in these Terms limits our liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by applicable law.

You agree to indemnify and hold harmless Links Meridian, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your use of the platform in violation of these Terms
• Content you publish through the platform (including AI-generated content that you approved)
• Your violation of any applicable law or third-party rights

By You

You may cancel your subscription at any time through the platform settings or by contacting support. Cancellation takes effect at the end of your current billing period. You retain access to the platform until then.

By Us

We may suspend or terminate your account if you materially breach these Terms, fail to pay fees when due, or if we are required to do so by law. Where practicable, we will provide 30 days' notice before termination.

After Termination

• Your data will remain available for export for 90 days after termination.
• After the 90-day export window, all data associated with your account is permanently deleted, except where retention is required by law (e.g., financial records).
• Sections that by their nature should survive termination (including Limitation of Liability, Indemnification, and Governing Law) will survive.

These Terms are governed by and construed in accordance with the law of Northern Ireland, and the courts of Northern Ireland shall have exclusive jurisdiction, without regard to conflict of law principles. (The United Kingdom comprises three separate legal jurisdictions — England & Wales, Northern Ireland, and Scotland; Links Meridian Ltd is established in Northern Ireland.)

United States

If you are located in the United States, nothing in these Terms excludes, restricts, or modifies any right or remedy available to you under the mandatory consumer protection laws of your state of residence that cannot be waived by agreement.

European Union

If you are a consumer in the European Union, nothing in these Terms affects your rights under mandatory EU consumer protection laws, including Directive 2011/83/EU. You may bring proceedings in the courts of your country of residence.

Australia

If you are located in Australia, nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) that cannot be excluded, restricted, or modified by agreement.

General

Nothing in these Terms excludes or limits any rights you have under mandatory local consumer protection laws that cannot be waived by contract. Any dispute shall first be attempted to be resolved through good-faith negotiation. Nothing in this section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction.

We may update these Terms from time to time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Notify you by email at least 30 days before changes take effect
• Provide a summary of what changed and why

Continued use of the platform after the effective date of updated Terms constitutes acceptance of the changes. If you do not agree with updated Terms, you may cancel your subscription before they take effect.

For questions about these Terms, please contact us:

• General enquiries: [email protected]
• Billing questions: [email protected]
• Security concerns: [email protected]